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Privacy Policy For Your Account

This Privacy Policy explains how i8malaysia handles the details you provide when opening an account, using the lobby or contacting our team.

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How We Handle Your Personal Data

i8malaysia Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We may collect your name, contact details, account credentials, device identifiers, login records and support messages when you use i8malaysia. Where account checks are required, we may request identity or transaction details to confirm that an access or withdrawal request belongs to you. We use these

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records to provide account functions, investigate unusual activity, respond to requests, meet applicable legal duties and keep internal security logs. Payment records can show a selected method, transaction reference, amount and status; we do not use them for unrelated purposes. Touch 'n Go, GrabPay, Boost dan
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FPX may appear as payment context connected with your account activity. Access or eligibility depends on local law and is available where local law permits. We retain records only for as long as needed for these purposes, legal duties or a properly documented dispute, then delete
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or anonymise them where practical.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Privacy

You can contact our support team when you want to ask what personal data is connected with your account, question a collection purpose or request a correction. Please write from your registered contact channel where possible so we can confirm account ownership before discussing private details. We assess each request under applicable Malaysian requirements and explain any limit that local law places on our response.

Team online

Account support

Send a privacy question through the support channel linked to your account. Include the subject of your request and enough detail for us to locate the correct account without placing unnecessary personal data in the message.

Data access request

Ask for a copy or summary of personal data held about your account. We may request a verification step before disclosure, and the response will cover data that we can lawfully provide under the applicable local rules.

Correction request

Tell us which account detail is inaccurate and provide the updated value through a verified contact route. We will review the request, make the change where appropriate and tell you if a record must remain unchanged.

DATA CONTROLS

What This Policy Covers Daily

Privacy work reaches beyond the account form. We apply controls to account access, cookie settings, transaction records, support conversations and deletion requests.

Account data

We use contact and identity details to create your account, help recover access, confirm requested changes and connect support replies to the correct record. Fields that are not needed for these purposes should not be included in a message.

Cookie controls

Cookies and similar tools may remember sign-in preferences, protect sessions and help us understand technical faults. Your browser can limit or remove them, although some account functions may not work correctly after those settings change.

Account security

Login events, device details and security alerts help us detect unusual access. We may pause a sensitive request while checking account ownership, and we will use the registered contact route when a security response needs confirmation.

Wallet records

A deposit or withdrawal record can include its method, reference, status and timing. These details help reconcile your account and investigate disputes. They are handled as transaction records, not as material for unrelated contact or advertising.

Retention periods

We keep each category only for the period needed to provide the requested service, resolve a dispute, protect the account or meet a legal duty. When the period ends, records are removed or made less identifiable where practical.

Your requests

You may ask about access, correction, deletion or the use of your details by contacting support. We verify the requester, assess the request under local law and explain clearly if a record cannot be changed or removed.

Privacy Answers For Your Account

These answers address common questions about the Privacy Policy and the account records created through i8malaysia. They cover the details we collect, why we use them, how requests are checked and what may affect deletion. Where a legal requirement differs by location, the applicable local rule determines the response.

We may collect your name, contact details, login records, device identifiers, support messages and transaction references. Additional identity details may be requested when account ownership, access or a withdrawal request needs verification.

We use account details to provide access, respond to support requests, protect sessions, investigate unusual activity, reconcile wallet records and meet applicable legal duties. We do not collect extra details simply to fill a profile.

Records linked to Touch 'n Go, GrabPay, Boost dan FPX can show the selected method, reference, amount and status. We use them to confirm account activity, resolve discrepancies and maintain required transaction records.

Yes. Contact support through a verified account route and ask for access to your personal data. We may confirm your identity first, then provide the records or summary that local law allows us to disclose.

You can request correction or deletion by contacting support. We assess the request and remove or amend data where appropriate, but some transaction, security or legal records may need to remain for a required period.

Retention depends on the record type and its purpose. We keep data while needed for account support, security, disputes or legal duties, then delete or anonymise it where practical after that need ends.

Yes. Access, correction, deletion and account eligibility depend on local law and are available where local law permits. If a rule limits our response, we will explain the relevant reason through your verified contact route.

Privacy Policy For Your Account

Reach Us About Your Privacy

Account support

Data access request

Correction request

What This Policy Covers Daily

Account data

Cookie controls

Account security

Wallet records

Retention periods

Your requests

Privacy Answers For Your Account

01 What personal data may i8malaysia collect?

02 Why do you need my account details?

03 How are payment records used?

04 Can I ask to see my personal data?

05 Can I correct or delete account data?

06 How long are my records retained?

07 Does local law affect my privacy request?

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